Management Team [Head of Operations]
In his new role, Michael Appiah would be responsible for Information and Communication Technology (ICT), E-Banking, Information Security, Banking Operations and Service Quality.
Appiah is the first and only (epi) Certified Data Centre Expert (CDCE), Certified Data Centre Specialist (CDCS) and Certified Data Centre Professional (CDCP) in Ghana. He has more than 17 years of consulting experience in ICT, Retail and Rural Banking. His core competencies include, Core Banking Implementation Support, Data Centre Design, Implementation, Operations and Retirement, IT Systems Requirement Development, Wide Area Network (WAN) Management, Business Process Re-engineering, E-Banking, IT Strategy Development, IT Systems Quality Assurance and Project Management.
Prior to joining ARB Apex Bank, he was the Managing Partner of FMS Technology Group, an IT Consulting Company with special focus on the financial sector and data centre consulting. He has also worked with ARB Apex Bank where as head of the Data Centre, he led the Rural Banks’ Computerisation and Interconnectivity Project, under Compact One of the Millennium Challenge Account, which saw to the computerisation of more than 130 RCBs. As a Deputy Head of the of the ICT Department at ARB Apex Bank, he helped set up the Customer Care Unit of the Bank and was very instrumental in the computerisation component of the Rural Financial Services Project (RFSP), sponsored by the World Bank.
Appiah holds a Master’s Degree in Information Technology from the Open University of Malaysia and a Bachelor of Science Degree in Computer Science and Statistics from the University of Ghana, Legon.